Refund & Cancellation Policy

1. How payments work

Payments are processed by Stripe in U.S. dollars. You receive a receipt by email when enabled. Refunds are issued to your original payment method and may take 5–10 business days to appear.

2. Daily parking

Unused, same-day daily parking may be refundable before your session begins. Once parking has begun, used days are generally non-refundable. We may issue a full or pro-rated refund for unused time at our discretion.

3. Monthly subscriptions

• Monthly parking renews automatically until cancelled.
• To cancel, contact us at (972) 213-8394 or sgtstruckparking@gmail.com. Cancellation can take effect immediately, on a date you request, or at the end of the current period.
• Cancelling stops future charges. Refunds of unused time in the current period are at our discretion and, when granted, are pro-rated by time.

4. Extensions

Charges for extended daily time are generally non-refundable once the extended time begins.

5. Overstay fees

Overstay fees are charged when a vehicle remains past its end time (plus grace). Overstay fees are non-refundable except in the case of a billing error.

6. Discretionary refunds

We may issue full, partial, or pro-rated refunds at our discretion — for example, for service issues, errors, or goodwill. Issuing a refund does not, by itself, extend or restore access.

7. Situations that may end access without an automatic refund

Access may end without an automatic refund of unused prepaid time in some cases — for example, an administrative spot override or close, or suspension for nonpayment. You may request a refund from support, which we will consider.

8. Rule violations, unauthorized access, and enforcement costs

Violations of the Parking License Agreement, posted lot rules, or staff instructions — including unauthorized sharing, selling, posting, or transfer of access; tailgating or letting unauthorized vehicles or persons through the gate; using another person’s access; dumping or littering; damaging or tampering with equipment; blocking access; nuisance or unsafe conduct; or illegal use — may result in suspension or termination of access without an automatic refund of unused prepaid time, subject to applicable law. Where permitted by law, we may deduct from any refund otherwise due, or separately charge, the reasonable cleanup, repair, replacement, towing, storage, administrative, or enforcement costs actually incurred.

9. No-refund cases

Generally non-refundable: completed or used parking time; overstay fees (absent a billing error); no-shows after any cancellation window; and access ended due to a violation or towing/removal.

10. Disputes and chargebacks

Please contact us before disputing a charge with your bank — most issues are resolved quickly. We retain transaction records to respond to disputes.

11. How to request a refund

Contact South Gate Truck Services at (972) 213-8394 or sgtstruckparking@gmail.com with your phone number and the approximate date and time. We will respond promptly.