Refund & Cancellation Policy

1. How payments work

Payments are processed by Stripe in U.S. dollars. You receive a receipt by email when enabled. Refunds are issued to your original payment method and may take 5–10 business days to appear.

2. Daily parking

Unused, same-day daily parking may be refundable before your session begins. Once parking has begun, used days are generally non-refundable. We may issue a full or pro-rated refund for unused time at our discretion.

3. Monthly subscriptions

• Monthly parking renews automatically until cancelled.
• To cancel, contact us at (469) 867-4194 or [email protected]. Cancellation can take effect immediately, on a date you request, or at the end of the current period.
• Cancelling stops future charges. Refunds of unused time in the current period are at our discretion and, when granted, are pro-rated by time.

4. Extensions

Charges for extended daily time are generally non-refundable once the extended time begins.

5. Overstay fees

Overstay fees apply when a vehicle remains past its end time plus grace. For a separately enrolled daily automatic-payment stay, the accepted appendix controls: each successful automatic payment purchases 24 hours from payment success. Departure during that period does not automatically create a prorated refund; unused-time or service concerns may be reviewed. Incorrect, duplicate or unauthorized charges must be reviewed and corrected as appropriate. Nothing here limits rights provided by applicable law or your payment provider.

6. Discretionary refunds

We may issue full, partial, or pro-rated refunds at our discretion — for example, for service issues, errors, or goodwill. Issuing a refund does not, by itself, extend or restore access.

7. Situations that may end access without an automatic refund

Access may end without an automatic refund of unused prepaid time in some cases — for example, an administrative spot override or close, or suspension for nonpayment. You may request a refund from support, which we will consider.

8. Rule violations, unauthorized access, and enforcement costs

Violations of the Parking License Agreement, posted lot rules, or staff instructions — including unauthorized sharing, selling, posting, or transfer of access; tailgating or letting unauthorized vehicles or persons through the gate; using another person’s access; dumping or littering; damaging or tampering with equipment; blocking access; nuisance or unsafe conduct; or illegal use — may result in suspension or termination of access without an automatic refund of unused prepaid time, subject to applicable law. Where permitted by law, we may deduct from any refund otherwise due, or separately charge, the reasonable cleanup, repair, replacement, towing, storage, administrative, or enforcement costs actually incurred.

9. No-refund cases

Generally non-refundable: completed or used parking time; valid overstay fees; no-shows after any cancellation window; and access ended due to a violation or towing/removal. This is subject to the accepted daily automatic-payment appendix where applicable, correction of incorrect, duplicate or unauthorized charges, discretionary review, and rights under applicable law.

10. Disputes and chargebacks

Please contact us about a charge so we can investigate promptly. Contacting us first is a request, not a condition on your right to dispute a charge or stop a payment with your bank or card issuer. We retain transaction records to respond to disputes.

11. How to request a refund

Contact South Gate Truck Services at (469) 867-4194 or [email protected] with your phone number and the approximate date and time. We will respond promptly.